Tech Support is provided for hosting and alias/domain or pop box email. In the event of a hosting or email problem, email us (if possible) for fastest response. BUT FIRST...
Listings MaintenanceIf MadRiverConsulting maintains listings on your website, please send updates, additions, deletions to our updates email address. This will ensure that your listings are updated in a timely manner by alerting multiple support people of your needs.
Settings & URLs
Traffic Statistics Console With full-service hosting, you have access to website statistics. Use the extension /logs after your domain name to access stats, i.e. http://www.yourdomain.com/logs (substituting your domain name). You will need to know your username and password. Contact us in advance. Statistics are compiled and displayed using Webalizer. (In the hourly traffic chart, adjust 4 or 5 hours for Greenwich Mean Time.)
Email Set-up The following are fairly comprehensive instructions for Mad River Web customers using our mail servers or those of Green Mountain Access or VTWeb.
If you will be using a pop box provided by MadRiverWeb or one of our affiliates, please specify a user and password for each mailbox needed. You may also have a reasonable number of "aliases." Please specify to which other account(s) to point the aliases.
Your Email Program Depending which email program you use, the common places to make changes to settings are in the menu items Tools Accounts, Tools Options and Edit Preferences. We recommend that you "add" an account or profile to represent the email address we provide, and follow the instructions based on the type of address.
General (POP and Aliases) Start by viewing the properties of your existing email account provided by your ISP and write down the incoming and outgoing settings exactly. Most ISPs require that you send mail through their outgoing mail server (generally called smtp) in an attempt to reduce spam and viruses. You should also be able to send mail using your domain name through their server. If you can duplicate this account and give the new account a new name, do so. If not, "add" an account. Then use the Wizard that your email program provides. Give the account a name such as MadRiverWeb Email.
Use the following incoming settings (or we may have provided special settings
for your domain).
Insert the outgoing settings provided by your ISP. Do not check "logon using secure password authentication" unless your ISP requires this. For Green Mountain Access customers, the outgoing mail server is smtp.gmavt.net.
If you have reason to use our mail server to send (applies to pop boxes, not
aliases) rather than your ISP's mail server, use these settings:
When done using the wizard, edit the account to add the settings the wizard
did not. On the "general" tab, add your "reply-to" address
and organization if desired. You will also likely need to uncheck "requires
Specific for Aliases If you set up an account to send as your domain email through your ISP, but it is only an alias, the last step is to un-check "check this account when sending and receiving mail" because it is not an actual pop box.
Please NOTE: In your email program, please do not change your settings to leave mail on the server unless you discuss the need for this with us. Also, please do not set your program to check mail automatically any more frequently than ten (10) minutes. We consider anything less than this an unnecessary use of our resources. If you are expecting a message you can always manually click your send and receive button.
MadRiverWeb will establish an alias called "email@example.com" that will be forwarded to us.
MadRiverWeb WebMail Go to the URL http://mail.yourdomain.com:8383
(replacing the words "your domain" with your actual domain name).
Login using user and password.
For your convenience while traveling, so that you don't have to remember this URL, we can place a hidden link to this address in one of two places on your website: 1) beside the copyright symbol, or 2) at the very bottom center of the home page. There is no indication of this link to the public, although they could see it accidentally. Hover your mouse until you find it; the cursor will change to the "finger." If you don't find the hidden link, ask us (or your website developer) to put it on your website.